FAQs

DO YOU HAVE ANY SHOWROOMS?

Yes we have a 7000 sq ft showroom in Milton Keynes, which is less than 5 minutes from Junction 14 on the M1. You can take a virtual tour of our showroom by clicking here.

HOW DO I ORDER AN ITEM OF FURNITURE?

You can place an order via our ecommerce website or giving us a call on 01908 216 200, whichever is easiest.

WHAT ARE YOUR DELIVERY CHARGES?

We have free delivery to UK mainland except some postcodes in Scotland which are just too far for our drivers to get to. These postcodes are: G, EH, AB, IV, DD, KA, PA, FK, KW and PH. If you live in any of these postcodes please contact us on 01908 216 200 as we can give you a cost.

HOW LONG WILL DELIVERY TAKE?

Lead times can vary depending on the product. Generally sofas have the longest lead and in the current environment can take approx 20 weeks. Furniture has a slightly shorter lead time and can take approx 10 - 12 weeks approx. If you require something sooner have a look in our special offers section for ex-display items which are immediate delivery.

WHERE IS MY ORDER?

Please contact the office on 01908 216 200 or email us at info@denelli.co.uk and we will be able to give you an estimated time for delivery.

WHERE DO YOU SHIP TO?

We only ship to within the UK, however we can send goods to your shipping agent for delivery to Europe and the rest of the world.

CAN YOU TAKE AWAY OLD FURNITURE?

Unfortunately we cannot take away old furniture.

CAN I CHANGE MY DELIVERY DETAILS?

Yes please contact us on 01908 216 200 or email us at info@denelli.co.uk

CAN I PICK UP MY SOFA / FURNITURE FROM INSTORE?

Yes you can pick up your items from our warehouse in Milton Keynes, please contact us to arrange this in advance.

CAN I HAVE FURNITURE MADE WITH MY OWN FABRIC?

Unfortunately we cannot use a customer’s own fabric, however we have a large selection of fabrics and are sure they’ll be one you love.

I'VE RECEIVED A DAMAGED / FAULTY ITEM WHAT CAN I DO?

At Denelli, we do our best to ensure the quality of all our products. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund or repair options.

In order to help us assess the situation, we ask that you send a photograph of the product fault to info@denelli.co.uk and we can proceed from there.